Ten Things You Need To Know:

1) Mediators are independent of any referring agency, so you can be confident that they are neutral to your dispute and will assist all parties to reach their OWN resolution
2) Mediators will ensure that all those present are agreed on respecting each other and they will assist you in keeping the conversation on track towards resolution
3) Mediation is an opportunity to be heard in a quiet environment and this allows you to focus on the issues important to YOU
4) Mediation is a voluntary process.
5) Be aware that you will hear things that you don’t want to hear; it will be the same for the other party ; mediation is about turning a DIFFICULT conversation into a POSITIVE one